Transition to technology
Customer Relationship Management Platform Administration
Build on the skills you already have – from working a cash register to answering customer questions – and add the technical skills you need to access the growing Customer Relationship Management (CRM) job market. You'll be prepared to take the Salesforce Certified Administrator exam.
Train to Be a CRM Administrator
Companies in every industry use CRM databases to help organize and keep track of when and how they interact with customers. CRM administrators are responsible for helping their company get the most out of these powerful tools, and are experts on how to quickly access, analyze, and apply information in a way that keeps business operations running smoothly. And the need is increasing: Salesforce data shows that cloud software grew 22% during the COVID pandemic.
Transition to Technology: Customer Relationship Management (CRM) Platform Administration, is a two-course program that will teach you how to master the skills needed to begin a successful career as a CRM administrator. Upon completion of the program, you'll be prepared to take the industry-recognized Salesforce Certified Administrator exam.
Right now, all Californians over the age of 18 can apply for and enroll in this program with all tuition, course materials, and exam fees covered.
Start Your Journey in a Growing Job Market
Get more information about Calbright’s Customer Relationship Management Platform Administration Program
Topics Covered
Build your knowledge and skills while working toward a Certificate of Competency in CRM Platform Administration. When completed, you’ll be eligible to earn an industry-recognized Salesforce Administrator Certification.
- Features & Functionality
- Workflow & Automation
- Reporting & Analytics
- Object Management
- Building Applications
- Productivity & Collaboration
- Service & Support
- Sales & Marketing Use
- Effective Communication
Note: While Calbright programs are flexibly paced, enrollment agreements are limited in duration.
Students are enrolled in successive 6-month terms for a maximum program length of three years.
Career Development Support and Coaching
91% of companies with more than 11 employees use CRM software in 2021, and they need people trained in the products! Calbright students benefit from networking opportunities, interview preparation, and detailed resume reviews.
“The instructors and counselors, they reach out to you and say that if you need any help, I’m here. Any time you’re studying, on your own schedule, there are people available on the phone or online to help you. It’s really great support for a student. You feel important.”
“It was easy to set my own pace. They have very well designed modules, and I could easily divide them into daily tasks I wanted to do.”
“I’m making my own plans, but I know Calbright is on my side.”
Tuition-Free Programs
Our online community college is currently tuition free for residents of California, over the age of 18, with a high school diploma or GED.
Certificate in Less Than One Year
We measure progress by the skills you’ve mastered — not by how many hours you’ve spent in the classroom — so you can move at the speed that’s right for you. Students can complete their certificate in less than six months with an average weekly commitment of 6-12 hours (8-10 months for Calbright's IT and Cybersecurity programs).
Academic and Career Support
In addition to tutoring and academic support, our career services team can help you prepare for your job search, from practicing interviews and refining your resume to virtual events with employers and industry professionals.
FAQs
Who can be a student at Calbright?
Calbright is open to all California residents aged 18 years or older who have a high school diploma or GED equivalent.
All Californians — regardless of immigration status — are welcome to enroll.
It is really free? How?
Yes! All of our programs are currently free thanks to public funding from the State of California. That includes program tuition, testing costs, and technology resources like laptops and WiFi devices from our lending library.
Because our programs are free, we don’t need to offer financial aid.
Why should I attend Calbright?
First, our training programs prepare you to earn industry-recognized certifications (via exams offered by third-party providers like CompTIA and Salesforce), proof to employers that you’re ready to succeed in a new career on day one of employment.
Second, every student that completes a program also gets a dedicated team of professional experts that will coach you to be the best version of yourself during your job search.
Third, all of our courses are flexibly-paced and 100% online — designed around your own unique life circumstances so school never gets in the way of other priorities.
Plus, Calbright comes at no out-of-pocket cost to you. Even the cost of the exams to receive industry-recognized certifications (such as the CompTIA A+, Security+, and Salesforce Certified Administrator exams) in your program of choice are covered.
We also offer resources that include (but are not limited to) technology support through our Chromebook and WiFi hotspot lending library; career counseling; and mental health services. All this and more make Calbright a great choice if you’re looking to level up your skillset.
What job training programs do you offer? What makes them unique?
We currently have five online, flexibly-paced training programs: IT Support, Medical Coding*, Cybersecurity, Customer Relationship Management (CRM) Platform Administration, and Equitable Health Impacts: Diversity, Equity, and Inclusion.
These programs are the first of many, with each fitting into wraparound services designed to prepare you for success in the job market.
*Please note that we are currently not accepting new applications into the Medical Coding program.
What kind of time commitment should I expect as a Calbright student?
That depends on you and the pace you want to set, but all of our courses are designed to be completed in the shortest time possible — generally under a year. Your specific estimated time of completion will be determined when you meet with your Academic Success Counselor to develop your Comprehensive Student Education Plan (CSEP).
You can expect complete a Customer Relationship Management (CRM) certificate in less than six months with an average weekly commitment of 6-12 hours.
For our IT and Cybersecurity programs, expect to complete your certificate in eight to ten months, assuming the same weekly commitment of 6-12 hours.
With consistent time and progress, you could complete the Equitable Health Impacts: DEI program in as little as 10 weeks.
How long does it take to enroll and start classes?
Starting an application is easy! If you’re ready to begin your journey with us, click here. If you still have questions or would like to get in contact another way, you’ve got plenty of options.
You can always reach out to success@calbright.org and someone from our team will get back with you via email ASAP.
You can also use the webchat function on our homepage, call us at 1-833-956-0225, or even text HELLO to (510) 330-1817.
